Terms & Conditions

Last updated: September 17, 2026

Agreement

By scheduling service with Max’s Poo Crew, a subsidiary of Max’s K9 Club, you agree to these terms. If you are booking on behalf of an HOA, property manager, or business, you confirm you are authorized to do so.

Service area

We serve St. Louis County and St. Charles County, Missouri. Properties outside this area may be accepted at our discretion and may carry a travel surcharge.

Free initial cleanup

New residential customers receive one free initial cleanup when they enroll in a monthly plan. If the plan is cancelled before the second scheduled service visit, we may bill the standard one-time cleanup rate of $50 for that initial visit.

Pricing and billing

Monthly plan rates are billed in advance at the start of each service month and are based on the number of dogs and visit frequency you select. One-time cleanups are $50 and are due on completion. Rates assume a standard residential lot up to approximately one-third of an acre; larger, heavily wooded, or long-neglected properties may be quoted separately.

Changes and cancellation

Plans are month-to-month with no long-term contract. You may change frequency, pause, or cancel with at least seven days’ notice before your next billing date. Fees already billed for a service month are non-refundable, but we will complete the visits you have paid for.

Access and safety

You agree to provide safe, unobstructed access to the service area, including gate codes or keys as needed. Aggressive dogs must be secured indoors or in a separate area during service. If our crew cannot safely access or work in the yard, the visit is counted as completed and we will return on your next scheduled date.

Weather and missed visits

We service year-round. Visits may be rescheduled due to snow, ice, standing water, severe storms, or other unsafe conditions. Rescheduled visits are performed at no additional charge and no credit is issued for weather delays.

Quality guarantee

If you are not satisfied with a visit, tell us within 48 hours and we will return and re-service the yard at no cost. Our maximum liability for any claim is the amount you paid for the service in question.

Property and liability

We take care around landscaping, toys, and irrigation heads, but we are not responsible for pre-existing lawn damage, items hidden in tall grass, or damage caused by conditions outside our control. We are not responsible for pets that escape through a gate or door that was not secured by our crew.

Referral credits

Referral credits of $20 are issued after the referred customer completes their first paid service visit. Credits apply to future invoices, have no cash value, and cannot be combined with other promotional discounts on the same invoice.

Governing law

These terms are governed by the laws of the State of Missouri. Questions? Contact maxspoocrew@outlook.com or 636-681-4811.